Verzending en voorwaarden

De kleine letters staan onderaan, maar grote letters lezen beter.
En het komt hier op neer:

1. Meestal worden de bestellingen dezelfde dag al verstuurd, in ieder geval de volgende dag. Bestellingen in het weekend geplaatst, heb je dinsdag in huis. Tenzij PostNL een steekje laat vallen… en dat gebeurt helaas wel eens.
Boven de 50 euro betaal je geen verzendkosten, onder dat bedrag 3,50.

2. Heb je donders veel spijt van je bestelling? Stuur de muts binnen 2 weken terug, maar laat het ons wel eerst per mail weten winter@heidiliebt.com. Per omgaande krijg je je geld terug, no worries.  Wij zijn echter geen Zalando, dus je zult zelf de portokosten voor de retourzending moeten betalen.

3. Zit er een naadje los? Kan gebeuren, gemakkelijk door een lieve moeder te fixen… maar wij kunnen het ook voor je doen. PM via Facebook of mail ons en we lossen het snel voor je op! Alle verzendkosten zijn voor onze rekening.

4. Garantie? Altijd! Is er wat, laat het ons weten. Onze garantie gaat ver, maar houd het redelijk.

>> Genoeg gelezen? Shop snel verder!

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Shopping, Shipping & Returns

Thanks for shopping HEIDI LIEBT products!

You have the right to exchange or receive a full refund on the items you have purchased within 14 days of their delivery.
Exchanges and refunds are issued providing that the garment/product has not been used and is not damaged. Please see the detailed information regarding returns below.
Questions? We are here to help. Get in touch with us: winter@heidiliebt.com.

SHOPPING
Only Customers with a valid European address may place orders in this webshop. Unfortunately, we are currently not able to deliver our products outside of Europe. In terms of payment, we accept Paypall and iDeal.
Making purchases in our webshop is secure (SSL). We use state of the art technology to keep your information safe. For details on our security measures, please see terms and conditions. Prices are stated in EURO. Purchases can only be made in the currency available for the country where you choose your delivery to be made.

EU Countries:
HEIDI LIEBT is a trademark of ICO Communicatie B.V. registered (Chamber of Commerce 02059743), and operate out of the Netherlands, under Dutch law. To be able to ship products DDP (Delivered Duty Paid) to a private person within the EU, HEIDI LIEBT is also registered as a VAT (sales tax) applicable company in the Netherlands (VAT NL8075.94.003B01). Therefore all shipments to our EU customers will be automatically invoiced with the Dutch sales tax of 21% included in the price. The sales tax may most likely not be refundable or deductable in your country, local exceptions may apply.

SHIPPING
We will ship your order as fast as we can, normally within 24 hours of placing your order. Shipping rates are clearly stated on our website during the checkout process.

EU Citizens
We ship to EU countries using Post NL /DHL. Normal delivery time is 2 business days for the Netherland en 5-8 days for the rest of Europe. The price listed in the webshop are the price you will pay excl freight. HEIDI LIEBT and Post NL / DHL will handle all customs related matters for you.

RETURNS
You have the right to exchange or receive a full refund on the items you have purchased within 14 days of their delivery. Exchanges and refunds are issued providing the garment/product has not been used and is not damaged. Refunds will be paid to your bank account and normally take 1 week before your account is credited. You are responsible for the return shipping costs. For our warranty info, please see below.

How to return or exchange an item:
Write a short note where you tell us the reason for your return. Send us the product(s) you want to return, together with the short note to the following address:

HEIDI LIEBT
Martinikerkhof 20
9712 JH Groningen
the Netherlands

Please feel free to contact us (winter@heidiliebt.com) with any questions you may have. We are here to help!

WARRANTY INFORMATION
Our simple mission is to make the best products possible. We always seek to use the most advanced materials, technology and production methods. HEIDI LIEBT AS warrants all products to be free of defects in material or workmanship for a period of one (1) year from the date of purchase.
If a product fails due to defects in craftsmanship or materials, within the warranty period, we will repair or replace the product free of charge. Be aware that this warranty is limited to the original purchaser only. For detailed information please see the guidelines below and/or the product specification following the product. If you have any questions regarding our services or guarantees, please feel free to contact us by e-mail at winter@heidiliebt.com.

The Warranty Process:
Before returning any product, you must contact HEIDI LIEBT by e-mail to obtain a return authorization.
Arrange and pay shipping the product to HEIDI LIEBT. We will ship back to you free of charge!
Ensure that the returned product is clean and dry before shipping. Dirty and/or foul smelling garments will be returned unprocessed or may delay the process with an additional surcharge. Remember to include a note with your name, address and phone number AND, make sure to include a short statement explaining the warranty problem.

Important note:

Damage due to wear and tear, misuse or neglect is not covered under our warranty, but may be repairable for a reasonable fee. Please contact us if you have any questions.

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